Coos Health & Wellness has an opening for a Healthcare Outreach Specialist. This position assists Oregon Health Plan clients with eligibility assessment and application completion. This position provides outreach and enrollment assistance for publicly sponsored health insurance and assistance programs serving pregnant women, families, individuals, and children. It assists clients in accessing healthcare services, benefits, and community resources through eligibility screening, referrals, advocacy, and case management support.

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Essential functions of position:

• Assists Oregon Health Plan clients with eligibility assessment and application completion. Will also assist clients with other public insurance/assistance.
• Provides/promotes screening of clients for eligibility and appropriate program placement.
• Triages incoming referrals and directs clients to appropriate programs, benefits and services.
• Assesses health and social needs of clients; facilitates enrollment and initial appointments for health care services; provides referrals to other appropriate organizations/services.
• May be asked to serve on various committees and task forces concerned with system development. Works with healthcare providers, public agencies, and community organizations to promote available programs and improve access to healthcare services for eligible individuals and families. Promotes outreach services to the community.
• Promotes Coos Health & Wellness programs to community members, community partners, and agencies.
• Facilitates coordination of services when multiple agencies are involved with child/family to enhance child and family functioning and service delivery. '
• Provides case management; assesses client needs; and assists children/families in accessing available benefits, services, and resources.
• Participates in trainings as required and maintains current knowledge of program requirements and best practices. Implements program objectives, and follows established policies and procedures.
• Keeps accurate records; collects, compiles, and enters data for reports; assists with County, State, and Federal reporting requirements, as requested.
• Meets with state staff for program site reviews.
• Maintains clients’ records per protocol. Completes clear, organized accurate and timely charting and billing documentation

List required special skills, licenses, certificates, etc.:

Bachelor's degree in health and human services or related field preferred. A combination of relevant education, training, and experience working in a similar position may be substituted. Experience providing case management, outreach, enrollment assistance, or client services is desired.

• Preference may be given to candidates who are bilingual and able to speak, read, and/or write Spanish.
• Must be able to accurately interpret and adhere to program protocols and policies.
• Must have experience in providing services and ability to establish positive rapport with culturally diverse clients. Must relate effectively to individuals of varied age, ethnic, socio-economic, and cultural groups; possess the ability to exercise tact, discretion and judgment in working with a variety of people.
• Must be able to assess client needs, identify appropriate services and resources, and assist clients in accessing benefits and support based on their individual circumstances.
• Must be able to remain calm and emotionally available in an environment serving at-risk families.
• Must have the ability to communicate effectively, both orally and in writing, with individuals, small groups, and large groups using good grammar, spelling, and punctuation.
• Must possess the ability to establish and maintain positive, professional, and congenial working relationships with staff, clients, and community partners.
• Must possess excellent time management skills, be able to prioritize tasks in a fast-paced environment, be able to work efficiently and independently with little supervision to meet program expectations and timelines, and be flexible and adaptable to fluctuating priorities.
• Must be willing to receive and act upon feedback.
• Must be proficient in Windows and Microsoft Applications.

Job Type: Full-time

Work Location: In person

Please refer to the job description at the link below for a full list of the requirements for applying for this position.

Healthcare Outreach Coordinator Job Description.pdf